Households (CAF members, veterans, immediate family)
- You can file a complaint about any DND/CAF administrative decision, act, or omission that affected you (s. 12(1)). This includes current and former members and their immediate family.
- The Ombud must try informal resolution first and at the lowest level that can fix the problem (s. 12(2)–(3)).
- If the Ombud investigates, you and the relevant authority will get a report with findings and recommendations (s. 19(1)–(2)).
- Your information is confidential, and the Ombud can only disclose what is needed to do the investigation (s. 26–27).
- If you face threats or discrimination for taking part, the Ombud may report suspected reprisal to the employer under federal public service labour law (s. 19(4)).
Workers (DND employees; Staff of the Non‑Public Funds)
- You can file complaints on DND administrative matters that affect you (s. 12(1)(c), (e), (f)).
- Your employer must respond to Ombud recommendations, stating actions or reasons for not acting (s. 19(3)).
- Some labour relations issues that are within the exclusive jurisdiction of the “employer” under the Federal Public Sector Labour Relations Act are out of scope (mandatory refusal) (s. 13(1)(d)).
Cadets and applicants to join the CAF
- You can complain about administrative matters tied to DND/CAF (s. 12(1)(b), (d)).
Commanders and DND/CAF authorities
- You may be required to provide documents, testimony under oath, and access to defence establishments to the Ombud (s. 17(1)).
- You can temporarily restrict Ombud access where necessary for operations, security, or to protect an ongoing military police investigation, but you must give written reasons and a duration (s. 17(2)–(4)).
- You must respond to Ombud recommendations within the specified period (s. 19(3)).
Limits to complaints and investigations (applies to all complainants)
- The Ombud must refuse or stop an investigation that touches court martial decisions, military judges’ orders, charge‑laying discretion, matters covered by the military police complaints system, certain provincial professional conduct issues, or matters before June 15, 1998 (unless public interest) (s. 13(1)).
- If the Ombud believes a Criminal Code offence is involved, they must refuse or cease that aspect and may refer matters to the Canadian Forces Provost Marshal, considering the wishes of the affected person (s. 13(2); s. 18(1)–(2)).
- Evidence you give to the Ombud cannot be used against you in court or other proceedings, except for perjury (s. 17(6)).
General public and Parliament
- Annual and special reports will be tabled in both Houses and published online within 30 days of tabling (s. 30–32).
- The Act will be reviewed every 5 years, with a report to Parliament (Review of Act).