Small business owners (incorporated)
- You can get information on your rights and duties in business deals and leases.
- You must try mediation before suing over things like unpaid invoices, unfair contract terms, supply chain issues, or commercial lease disputes. Urgent cases can still go straight to court.
- Mediation is meant to be timely, affordable, and accessible. If you reach a settlement, it is binding.
- If your commercial landlord ends your lease to demolish, redevelop, or do major renovations, you must get written notice and proof of the plan. You are owed reasonable moving costs, the remaining value of your improvements, and other losses set by regulation.
- If the landlord does not follow through with the stated work in time, you may get extra compensation.
- You can ask the Commissioner to help with a dispute that affects your business operations with a public body. The Commissioner can seek information, mediate, and make recommendations, and public bodies must cooperate.
Who qualifies as a “small business”
- The Act covers incorporated businesses with up to 100 employees (this cap could be raised by regulation). Sole proprietors and partnerships are not included unless rules change.
Landlords of commercial property
- You must give written notice and evidence if ending a small business tenant’s lease for demolition, redevelopment, or major renovation.
- You must pay the tenant’s reasonable relocation costs and the unamortized value of their leasehold improvements, plus other losses set by regulation.
- If you do not complete the stated work within the set time, you must pay extra compensation.
- You and your tenant must attempt mediation before going to court over covered lease disputes.
Corporations and suppliers dealing with small businesses
- You must attempt mediation before starting a lawsuit on covered disputes (for example, unpaid invoices or unfair contract practices).
- Mediated agreements are binding, which can provide quicker, more certain outcomes than court.
Public bodies (provincial departments and agencies)
- You must cooperate with the Commissioner during dispute resolution with small businesses, including providing information and taking part in mediation.
- You may receive non-binding recommendations to resolve issues.